Customer

Ric Farrah is the owner of Briarville Tobacco Pipe Repair and Restoration, a repair and restoration shop for tobacco and smoking pipes. The shop serves pipe repair needs of customers across the world – Customers typically contact Briarville Tobacco Pipe Repair and Restoration via email or Skype and after consultation, mail in their pipe(s) to the shop for repairs. A Stamps.com user since early 2013, Ric uses the service exclusively to send the repaired pipe(s) back to his customers.

Challenge

Before he used Stamps.com, Ric would have to hand print labels for all the packages he shipped to his customers. With a company slogan, “Pipe Repair As Close As Your Mailbox,” it was important for Ric to ensure timely delivery of the repaired pipes to his customers, leading to several trips to the Post Office. This process was labor intensive and very time consuming, and Ric knew something needed to change.

Solution

With Stamps.com, Ric hardly needs to go to the Post Office any longer! He simply prints the shipping labels using the software and he is done. The local mail carrier picks up all his packages right from his shop, allowing Ric additional time to focus on the actual repairs and expanding his business. Moreover, with the Stamps.com scale, Ric knows the exact amount of postage to use for his packages, removing any need for guesswork.

“The local mail carrier picks up all my packages from my shop. That allows me to avoid Post Office trips, and I can spend my time on expanding my business.”

– Ric Farrah, Briarville Tobacco Pipe Repair and Restoration

Results

Time Savings

Ric is able to save a lot of time by simply having the mailman pick up all his domestic and international packages. He does not need to handwrite addresses on shipping labels or drive to the Post Office and wait in line to be served. Since the software does all the work for him, Ric also finds that this process is a lot more accurate and quicker than before!

Ease of Use and Convenience

One of the features that Ric likes the most about Stamps.com is how easy it is to use. He was able to download and install the software in a few quick steps and was printing USPS approved postage from his printer in a matter of minutes. Also, Ric enjoys the convenience of being able to schedule a carrier pickup for his packages without ever having to use the phone or leave the software interface.

To learn more about Briarville Tobacco Pipe Repair and Restoration, please visit the website at http://www.briarville.com