Stamps.com Celebrates Customer Care Week!
We’re super excited to be celebrating our 12th Annual Customer Care Week at Stamps.com during October 1-5, 2018. Customer Service Week is a nationally recognized event devoted to acknowledging the importance of customer service and honoring the people who provide it at its best. At Stamps.com, our award-winning Customer Care team helps us shape our […]
USPS Issues Service Disruption Alert for Hawaii
The USPS has issued a service disruption alert for the state of Hawaii. Due to Hurricane Lane there is no mail delivery or pickup on August 24th for Hawaii Island, Maui County, Kauai and Oahu. Though the service disruption alert is only for August 24th, future deliveries and pickups may also be effected. For updates […]
Interview with Jim Cochrane, USPS Chief Customer & Marketing Officer
Profiles in E-commerce A Stamps.com interview series with leaders in the online retail industry. With over 5.2 billion packages delivered to 156 million addresses in the U.S. last year, the Postal Service is the undisputed market leader in e-commerce delivery. The National Retail Federation expects e-commerce sales to grow by 8% to 12% annually over […]
Why Customer Service is So Important for Your Ecommerce Business
Take care of your shoppers and if you do it well, your shoppers will take care of you. How? Prompt and thoughtful customer service, regardless of the issue at hand, can mean the difference between a one-time buyer and a loyal repeat customer. Recent figures indicate that 82 percent of clients stop doing business with […]
USPS Announces Postage Rate Increase – Starts January 22, 2017
It’s that time of the year again! The U.S. Postal Service has proposed new shipping rates for select mail classes to be implemented on Sunday, January 22, 2017, if approved by the Postal Regulatory Commission (PRC). Here are some highlights of the 2017 postage rate increase for Commercial Base pricing (online postage rates): DOMESTIC SHIPPING Priority […]
USPS Announces 2017 Postage Rate Increase for Mailing Services
The United States Postal Service (USPS) has proposed new pricing for its Mailing Services to the Postal Regulatory Commission (PRC). If approved by the PRC, these price updates will go into effect in January 2017. Note: This proposal DOES NOT include Shipping Services (First Class Package Service, Priority Mail and Priority Mail Express). 2017 rates […]
USPS Holiday Shipping Deadlines
Stamps.com wishes you a prosperous holiday shipping season! A big part of being prepared for this busy time of year is knowing the dates you need to ship in order for packages to arrive on time for the holidays. The United States Postal Service sets holiday shipping cutoff dates for its various mail classes, which […]
Keeping Your Stamps.com Address Book Current
Before you send direct mail pieces to your customers, take a moment to think about your address data. Is all your contact information accurate and up-to-date? Here are a few tips to help maintain data integrity when it comes to your address book: 1. Check for deliverability.Make sure addresses are deliverable before you manually enter or […]
Plan Now For Possible Canada Post Disruption
Do you mail or ship to Canada? Canada Post recently sent a notice to customers regarding a possible service disruption on or around July 2, 2016, as a result of a labor dispute between Canada Post and the Canadian Union of Postal Workers. What does this mean for anyone mailing and shipping to and from […]
Shipping Policy Best Practices
Clearly laying out shipping policies on your ecommerce website helps your customers better manage their expectations and helps your position as the seller should there be a dispute. Here are tips to help ensure all shoppers understand your ecommerce store’s shipping methods, options and timelines. – Start fresh and be clear. Although it may be […]
USPS now offering Priority Mail Flat Rate Precious Cargo Boxes
The United States Postal Service recently introduced new Priority Mail Flat Rate Precious Cargo BoxesTM to its lineup of shipping materials. Here’s what you need to know. What are they? These new Flat Rate boxes, fitted with polyethylene foam dots and inserts, are designed to give customers a more secure way to ship valuable items […]
USPS Updates Standards for Shipping Firearms
The United States Postal Service recently revised their rules regarding “Hazardous, Restricted, and Perishable Mail.” While most changes were done in order to correct erroneous references and provide greater clarity to existing language, anyone shipping firearms should know that the following language has been added: “All regulated firearms must be mailed using a USPS product […]
USPS Announces Changes to Certain Rates and Services
If you haven’t already done so, mark your calendar for August 28, 2016, which is when the United States Postal Service® is implementing a handful of changes. If you have questions, we have answers. First-Class Mail Parcel Retail Rates Are Rising What’s changing? The Retail (Post Office) rate for First-Class Mail® Parcel packages weighing 1-3 […]
Free: 2016 USPS Priority Mail Rate Comparison Guide
Stamps.com’s Free USPS Priority Mail Rate Comparison Guide has been updated to include 2016 rates! This guide features an easy-to-use grid that allows shippers to determine rates for Priority Mail packages by zone. Shippers no longer need to guess which Priority Mail product is the most cost effective for their packages. Using the grid in this guide, you […]
Media Mail: Summary of April 2016 USPS Rate Decrease
What is Media Mail? Media Mail is a cost-effective way to send media materials through the U.S. Postal Service (USPS). You can send books, videotapes, DVDs, CDs, printed music and other sound recordings through Media Mail as long as they weigh less than 70 pounds. What is the Estimated Delivery Time for Media Mail? It […]
FAQs on the April 2016 Postage Rate Decrease
Here are some Frequently Asked Questions on the April 2016 USPS Postage Rate Decrease: When did the lower postage rates go into effect? The U.S. Postal Service (USPS) implemented the new postage rates on Sunday, April 10, 2016. What mail classes are being impacted by this rate change? The table below provides a quick summary […]
USPS Announces Postage Rate Decrease – Starts April 10, 2016
For the second time in 2016, the U.S. Postal Service (USPS) will be changing its rates on April 10th, 2016. The good news is that this time rates are decreasing for USPS Mailing Services products. What Are The Changes? Here is a summary of the April 2016 postage rate updates: – First Class Mail Letters (1 oz.) rates will […]
Why Use Certified Mail To Mail In Tax Forms?
Tax season is here and it’s time to get organized! If you are mailing in your tax returns this year, consider using Certified Mail with Return Receipt. With this service, you get a receipt showing when your mail was delivered or when delivery was attempted and also who signed for your return, making it perfect to […]
Parcel Select: Summary of 2016 USPS Rate Increase
What is Parcel Select Ground? Parcel Select Ground is a ground delivery service from the USPS typically used by large- and medium-sized shippers. The service includes free USPS Tracking and shipping rates are determined by distance, package weight and dimensions of the mailpiece. The maximum allowable package weight for Parcel Select is 70 lbs. Parcel Select […]