Stamps News

Stamps.com has received the USPS Chief Information Officer’s Mail Technology Award at the 2012 National Postal Forum held in Orlando, FL. The award, handpicked by the Chief Information Officer of the USPS, recognizes and honors Stamps.com for many key accomplishments — embracing new technologies, delivering winning business results, benefitting the mailing industry, working to improve […]

We must be doing something rightGreat news! Our PC Postage software has been selected as a finalist for the prestigious CODiE Awards in the “Best Electronic Commerce Solution” category. Being selected as a finalist is a unique and important distinction, as the  CODiEs are the industry’s only peer-reviewed awards program. Established by the Software & Information […]

Our Customer Relations Team is our Special Teams unit. They are the ones that our customers talk to for the special plays and issues. They specialize in dealing with the most complex issues or questions that our customers may have. And our Email Support Team are the Safeties for the team. They are the ones […]

Update! Here are some pictures of Stamps.com’s Los Angeles-based Customer Support Team celebrating Talk Like a Pirate Day.  More photos will be posted soon on the Stamps.com Flickr Page! On September 19, 2006—ten years after the very first International Talk Like a Pirate Day (ITLAPD), Stamps.com’s Los Angeles based Customer Support team decided to get […]

Attention Stamps.com Batch Shippers – ACTION REQUIRED!!! Due to a Stamps.com technology upgrade, you MUST reauthorize your connection settings in order to continue importing orders from eBay, Amazon and PayPal. This process should only take a few minutes for each marketplace. This upgrade to the Batch program is REQUIRED to receive many new feature enhancements […]

It’s Friday, the start of a long, beautiful Memorial Day weekend. And our Customer Care Team is doing a superb job of multitasking between providing customer service and eating delicious barbecue, courtesy of the Stamps.com Memorial Day Potluck. Food of Champions When our Customer Care Team isn’t earning industry recognition (they were declared a 2011 […]

Stamps.com 4th Annual Customer Care Week Celebration!  We are excited to announce that Stamps.com’s 4th annual Customer Care Week celebration kicks off today at our  headquarters in Los Angeles!  Some background…Customer Care Week is a national event devoted to recognizing the importance of customer care and honoring the people on the front lines of the […]

There’s an art to providing award-winning customer service, and no one knows this better than the artists who work in the Stamps.com Customer Care department. Stamps.com recently held the first-ever annual art exhibit for employees, featuring original works by many talented artists who double as Customer Care Representatives. When they’re not helping Stamps.com customers, you’ll find them […]

Customer Service Week is a nationally recognized event devoted to acknowledging the importance of customer service and honoring the people who provide it at its best. At Stamps.com, we have an award-winning team with a gold medal to prove it! This year our Customer Care team earned the American Teleservices Association Call Center Gold Medal […]

Stamps.com is excited to announce that Forbes.com has identified it as one of the most trustworthy publicly traded companies. The list was compiled for Forbes.com by Audit Integrity, an independent financial analytics firm. Audit Integrity looks beyond the raw financial data and reviews over 100 factors that help assess the true quality of corporate accounting […]

Stamps.com wishes you a wonderful holiday season and a happy and healthy New Year. We look forward to serving all of your mailing and shipping needs in 2014! Post Offices Close Early on Christmas Eve and New Year’s EvePost Offices nationwide will be open on Christmas Eve, Tuesday, December 24, and New Year’s Eve, Tuesday, […]

Happy Holidays from Stamps.com! Stamps.com wishes you a wonderful holiday season and a happy and healthy New Year. We look forward to serving all of your mailing and shipping needs in 2013! Post Offices Close Early on Christmas Eve and New Year’s Eve. Post Offices nationwide will be open on Christmas Eve, Monday, Dec. 24, […]

Ernst & Young recently announced that Stamps.com Chairman and CEO Ken McBride has received the 2014 EY Entrepreneur Of The Year™ Award in the Business Services category for the Greater Los Angeles area. The award recognizes outstanding entrepreneurs who demonstrate excellence and extraordinary success in areas such as innovation, financial performance, and personal commitment to […]

Stamps.com’s has been named a Finalist in the “Customer Service Team of the Year” category in the 2012 American Business Awards. The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations — public and private, for-profit and non-profit, large and small. The Finalist […]

Our Customer Support team is our All Stars Team! They are adept and experienced with a wide variety of issues and do a great job at making sure our customers are able to have any questions answered. They are great trainers who teach our customers not only about Stamps.com, but also how to get the […]

Our High Volume Shipping Team (HVST) supports Enterprise accounts (accounts with 10 or more locations), corporate shipping accounts and other partners of Stamps.com. In 2012, HVST was recognized as the “Customer Service Team of the Year” by the American Business Awards. HVST works directly with our Sales Department to provide a highly tailored support experience […]

Based in Canton, Ohio, our Incept Ohio Support Team is part of the backbone for our entire Customer Care Team! This team handles customer support calls around the many features and benefits of our product and specializes in helping our customers get the most benefit from using Stamps.com. Some members of our Ohio Support Team have shared […]

Based in Los Angeles, California, our Technical Support Team is full of top champions and coaches who expertly help customers navigate through Stamps.com, troubleshoot general software issues for them and also turn their queries such as those around printer or firewall configurations into an easy play-by-play call. This team specializes in dealing with customers of […]

This marks the 100th Stamps.com Blog post! We couldn’t be more excited about it and would like to give a special  thanks to our readers, people who gave comments and likes, and our guest bloggers. Our goal is to publish content that helps customers enhance their Stamps.com experience, optimize their mailing and shipping, and steadily […]

Stamps.com Celebrates Customer Care Week Oct 1-5 Sr. Director of Customer Care Dawn Stevenson We’re super excited to be celebrating our 6th Annual Customer Care Week at Stamps.com and we’re ready to rock! Our theme this year is “Stamps.com Customer Care Rocks!” because we deliver an unforgettable performance with each and every customer. The Stamps.com […]