Returns

Regardless of the products you sell, returns will always be part of your business. Sometimes, clothing doesn’t fit correctly, a customer accidentally bought the same gift as someone else, or the recipient would prefer a different product. While the reasons may vary, your return policy should be consistent because customers are taking note.  Our recent […]

The closer we get to the holiday season, the more customers will visit your site. This influx of visitors means your business has the potential to increase your sales and customer base. As potential customers browse your website, they’ll investigate your return policy to decide whether or not your products will be the ones under […]

Returns are an inevitable part of ecommerce, and particularly during the holiday season when shoppers with good intentions buy gifts for their loved ones but might pick out the wrong size, style or color for their intended recipient. One study released earlier this year by Narvar found that Millennials (under the age of 30) and […]

The busy holiday season is over, and now you can sit back and relax, right? Well, not exactly. Your business is still doing business, and along with normal operations that you have to manage on a daily basis, you’ll probably have to deal with items that customers are returning for exchanges or refunds. Here are […]

We’ve all seen an infomercial that promises to let you return an item if you’re at all unhappy with your purchase. “If for any reason you’re no longer satisfied with your Snuggie, simply return it for a full refund. No questions asked.” Many e-commerce return policies are based on this philosophy of risk-reversal. If you […]

We hear you – managing returns is frustrating. It can feel complex, time consuming, or even like the death of a sale. That said, 60% of shoppers who make at least one return to an online store, a whopping 95% of them will purchase from that store again if the return experience is positive. Moreover, […]