If you’ve added WooCommerce to your WordPress website, you now have a fully functional e-commerce website.
Want to up your game even more? Improve customer experience and increase sales by adding live chat.
Benefits of Adding Live Chat to Your WooCommerce Store
Although online shopping is extremely convenient, it can sometimes be difficult to navigate. A live chat extension makes things easier by allowing customers to message a live chat agent directly for help. They simply need to click a window whenever they need assistance.
This immediate, real-time feedback is crucial to getting customers the information they need to make a purchase. As the site owner, if you don’t create a seamless purchasing process, the potential customer may just click away, go to your competitor’s site, and buy the item there. Live chat keeps them on your site and greatly increases the likelihood that they’ll buy from you.
According to the American Marketing Association, Live Chat on your B2B website will increase conversions by 20% on average!
What Live Chat Extensions Can You Add?
Here are three chat extensions you can add to your WooCommerce store.
#1 LiveChat
This extension is fully customizable, so you can choose a theme, pick a color, add your company logo, and more. The chat widget is attractive and user-friendly. Optional tracking settings allow you to see your customers’ cart details during a chat, including product information, quantity, and previous orders. You can send time-based invitations to hesitant shoppers, as well as motivational messages to those whose carts have reached a certain dollar value.
You can also hold multiple chats simultaneously, send prepared responses to FAQs, tag your chats, and send files through the chat widget. The monthly rate for LiveChat starts at $16.
#2 WhatsApp
With upwards of 2 billion users worldwide, WhatsApp is the world’s most widely used messenger app. Visitors to your site can use the WhatsApp extension to ask questions, and you can enable the WhatsApp Cart feature so customers can add items to the WhatsApp cart and even place orders on WhatsApp. It doesn’t replace your standard cart system; it simply provides customers with another option.
This extension allows you to customize backgrounds and label colors, choose which products and categories show the WhatsApp add-to-cart button, hide prices and the standard add-to-cart button, keep a record of all WhatsApp orders, and more. WhatsApp costs $49 per year.
#3 Woo Bot
This is a simple chatbot that helps visitors search for products. You can configure the welcome message and respond to all unanswered questions. You can also set offers and coupons in the welcome message, enticing visitors to look at products they wouldn’t otherwise consider.
Woo Bot’s features include product search, product thumbnails with a link to the product page, customizable themes and backgrounds, prepared responses to FAQs, email notifications for new questions, chat logs, and more. Woo Bot costs $29 per year.
Improve your website, enhance customer experience, and increase sales with a live chat extension on your WooCommerce store!
Stamps.com connects directly to WooCommerce!
Connect Stamps.com to WooCommerce and easily import, manage, and ship your E-Commerce orders. Here are great features to simplify your WooCommerce Shipping:
- Import order data directly from WooCommerce
- Print USPS and UPS shipping labels in one step
- Automatically send tracking info to your customers
- Automatically post back order and tracking info to your store
