Frequently Asked Questions

The best way to find out if Stamps.com is right for you is to try it. That’s why we offer new customers a 30-day risk free trial. If, for any reason, you decide that Stamps.com is not right for you, simply cancel online, or call to close your account before the trial period ends. If you stay with Stamps.com past the trial period, you will be charged $19.99 a month for the Stamps.com service, including the $19.99 fee for the first month.

Get $5 in free postage automatically when you sign up. Use it during your trial to send your first letters or packages on us. New customers are also eligible to receive free NetStamps®, a free 5 lb. Digital Scale, and Stamps.com Store discounts at trial sign up. Total offer value = $60!

$19.99/month – no hidden costs, cancel anytime.

There are no contracts to sign with Stamps.com, so you are free to leave anytime. Cancel online or simply call our toll-free number 855-608-2677, M–F 6am–6pm PT. One of our Customer Care Representatives will be happy to assist you.

All you need is your computer and a printer and Stamps.com. You can print on plain paper, your own envelopes or labels, or our NetStamps labels, which you can use just like regular postage stamps.

You can print the most popular USPS and UPS services in Stamps.com, including —

USPS

• First Class Mail Letters (1 oz to 3.5 oz)
• First Class Mail Large Envelopes (1 oz to 3.5 oz)
• Priority Mail^® (Domestic and International)
• Priority Mail Express^® (Domestic and International)
• First-Class Package Service^® (International)
• Parcel Select Ground^®
• Media Mail^®
• Flat Rate Boxes & Envelopes
• Regional Rate Boxes
• APO/FPO Military Mail
• Priority Mail Open and Distribute

UPS

• UPS^® Ground
• UPS Next Day Air^®
• UPS Next Day Air Saver^®
• UPS 2^nd Day Air^®
• UPS 3 Day Select^®
• UPS^® Standard
• UPS Worldwide Expedited^®
• UPS Worldwide Saver^®
• UPS Worldwide Express^®
• UPS Worldwide Express Plus^®

No, it actually costs less. At Stamps.com, we don’t mark up the postage you print. In fact, with our negotiated USPS and UPS discounts, our rates are some of the most competitive rates available anywhere. Plus, you can mail and ship as much as you want. There’s no limit. Stamps.com is the same low price whether you send one letter or package or one million.

You can print postage from many of the software products you probably already use including Microsoft Word, Outlook, QuickBooks, and others. Also, you can import your contacts directly into Stamps.com from the most popular contact management programs.

You can have multiple people access your Stamps.com account, but only one computer can be logged in at a time. All users must also be using the account from the same location. If you’d like to have multiple users access the account simultaneously, you’ll need to upgrade to one of our multi-user accounts (Premier, Enterprise, or Pro Plus). With the multi-user option, companies can also monitor postage spending for individual users.

Mac users can use our web-based version we call Stamps.com Online. With Stamps.com Online, you can print stamps, envelopes, and shipping labels directly from your web browser.

Mac-compatible shipping software is also available with Stamps.com built-in through our partners – TrueShip and ShipStation.

We created Stamps.com Enterprise for companies just like yours. If you have 5 or more locations, we can create a network of Stamps.com accounts that can be monitored and controlled across all your locations. You’ll have complete visibility and control over postage spending. Plus, Stamps.com is a fraction of the price of postage meters. Learn more about our Enterprise Postage Solution.

With Stamps.com, you can track your mailing and shipping spending by customer, mail class, zone, and more!

With USPS, Stamps.com customers have access to Commercial Base, Commercial Plus, Cubic Pricing, and Negotiated Service Agreements. Savings include:

• Up to 16% on all Priority Mail Express^® shipments
• Up to 30% on Priority Mail^® shipments
• Up to 7% on international shipments
• Up to 40% on package insurance

With UPS, Stamps.com customers get up to 73% off UPS 2^nd Day Air^® and up to 77% off UPS^® Ground Daily Rates.* Plus, many common surcharges are waived, including the residential surcharge for UPS Ground shipments.

*UPS rates are limited to shipping from the continental U.S. only. These rates and discounts exclude shipment origins from Hawaii, Puerto Rico, and Alaska. These rates and any applicable discounts are subject to change at any time without notice.

Stamps.com automatically imports orders directly from your shopping carts and marketplaces including eBay, Amazon, and Etsy. You can also import your orders from a CSV file, Microsoft Excel, XML, or your own ODBC. Connections with your data source can be established in under 5 minutes. It couldn’t be easier. Simply click, connect, and ship.

After a label is printed, Stamps.com automatically uploads the USPS tracking numbers, order info, and mail class back to the order source, including eBay, Amazon, Etsy, and your shopping cart.

Yes. Stamps.com allows you to print up to 10,000 labels in one click.

Stamps.com makes international shipping easy by offering all international USPS mail classes. Customs forms are integrated into Stamps.com, so you can automatically select the correct USPS form option, delivery address, product description, and item quantity. Additionally, product restrictions are shown for each country, and we include the date, your name, and an “electronic round stamp” on the customs form, so no Post Office visit is required. Just hand the international package to your daily mail carrier, and your package is on its way!

We support all printers from laser and inkjet to high speed thermal printers.

Give your customers the ultimate in service by emailing them a pre-addressed, postage-paid shipping label when they need to return merchandise. The label can be printed by your customer from any web browser. You control the delivery speed, and more importantly, the shipping costs for your return delivery.

The Shipment Confirmation Acceptance Notice (SCAN) form ensures that your packages are scanned by the USPS when they are dropped off or picked up by a mail carrier, so your customer can feel confident that their package is on its way.

Using Stamps.com, you’ll be able to create a SCAN form with a few clicks. Then, hand the form to the clerk or mail carrier, and they will scan the barcode on the form. This scan records an Acceptance event for all the packages associated with the form without having to scan each package individually.

Yes, once you print a shipping label, Stamps.com will send a Shipment Notification email to the package recipient letting them know their package is on its way. This email includes the delivery address, mail date, mail class, estimated delivery date, special services, a customizable personal note, and a link with the tracking number so that the recipient can track their package.

Yes. Stamps.com can pull order or customer information from virtually any database, from Excel to SQL. Stamps.com also creates an export file that includes mail class, mail date, shipping cost, and tracking number.