Customer

Brian Van Dorn is the owner of Van Dorn Gourmets, a gourmet spice company specializing in all natural spice rubs, seasoning blends, and dip mixes. Brian started the company a few years ago, as a part time venture that soon became a full-time job. In addition to selling directly to customers, Brian was also selling his gourmet spices to local stores, butcher shops and olive oil manufacturers. As his company grew, Brian realized he needed to dedicate more time to Van Dorn Gourmets and decided to quit his regular job. Brian receives orders online via his website and uses Stamps.com to shop these orders to customers all over.

Challenge

Before Stamps.com, shipping was a disaster for Brian. He did it the old fashioned way – hand wrote each shipping label, hauled several boxes to the Post Office, and then waited in the long lines to be served. The handwritten labels did not make for a very professional image and the vast amount of time spent in the logistics of shipping and ensuring that the right packages were shipped to the right customers took away time that Brian wanted to spend attending to his business or developing new spices.

Solution

Once Brian switched to Stamps.com, these shipping related tasks became a lot simpler and much less time-consuming for him. The printed labels looked more professional; Brian could even add his company logo on the label for a stronger brand image! Moreover, he was able to eliminate his daily trips to the Post Office – Once he prints the shipping labels; Brian simply schedules a carrier pick-up for his package.

“Stamps.com is easy to use, saves me time, and has great customer service!”

– Brian Van Dorn, Van Dorn Gourmets

Results

Ease of Use and Convenience

Brian finds that printing shipping labels at his home office is a piece of cake! Once he receives the orders via his website, he simply imports the information into the Stamps.com software and begins printing the labels and packing slips. Since the software does all the work, he does not need to worry about putting the wrong label on any package. Moreover, Brian finds it very convenient to be able to schedule a carrier pick-up from right within the software. For any issues, Brian reaches out to Stamps.com Customer Support, knowing that a representative will be able to troubleshoot and find an effective resolution quickly.

Professional Image

While family owned and operated, Brian wanted to ensure that the Van Dorn Gourmets brand provided a consistent image to his customers, right from his website to the spice box packaging to the accessories and even to the shipping labels! With Stamps.com, Brian is able to include the Van Dorn Gourmets logo on the shipping labels themselves making for a great first impression for customers receiving packages.

Time Savings

“One of the best things about using Stamps.com is the amount of time it saves me,” says Brian. Previously, Brian would spend hours every day hand writing shipping information on labels, double checking that the correct items were packed in the right shipping packages and not to mention the time spent driving to and waiting at the Post Office. With Stamps.com, he is able to focus on growing his business and devising new recipes or flavor profiles for his spices.